EMERGENCY CALLTAKER

Medstar Ambulance , Inc; Michigan; Hybrid; USD 22,042,000 - 30,307,000; Full time

Job summary

Medstar Ambulance Michigan is seeking EMS Call Takers and Dispatchers to be the first voice callers hear and the nerve center coordinating units and crews to save lives. Roles involve calm handling of calls, precise information gathering, and real-time dispatch to ensure EMTs arrive ready to act.

Training is comprehensive, preparing you to handle any call with confidence and efficiency. The team is mission-driven, focused on quality service, compassion, teamwork, and integrity as core values.

Qualifications

• Call center or dispatch experience preferred.
• High School diploma required.
• Must possess strong communication skills, both verbally and written.
• Must have the ability to work and multi-task in a stressful environment.
• Able to work as a team as well as independently.

Responsibilities

• Call Takers: Answer emergency and non-emergency calls, collect critical information, guide callers through immediate steps, and ensure crews get the right details fast.
• Dispatchers: Monitor and direct units in real time, maintain optimal coverage across our service area, and keep teams connected and informed on the move.

Skills

Calm under pressure

Strong communication

Multitasking

Education

High School diploma

Job description

PAID ON THE JOB TRAINING

EMS Call Takers & Dispatchers – Be the First Link in the Chain of Saving Lives!

At Medstar, saving lives and providing care starts the second the phone rings. Our Call Takers are the first voice people hear when they’re facing their worst moments—calmly gathering vital details, reassuring callers, working with clinical partners, and setting lifesaving help in motion.

Right beside them, our Dispatchers are the nerve center of operations—coordinating vehicles, tracking crews, and relaying every crucial detail so EMTs and Paramedics arrive ready to act.

This is where split-second decisions matter. This is where you make a difference.

What You’ll Do

• Call Takers: Answer emergency and non-emergency calls, collect critical information, guide callers through immediate steps, and ensure crews get the right details fast.
• Dispatchers: Monitor and direct units in real time, maintain optimal coverage across our service area, and keep teams connected and informed on the move.

Why Join Us

• Be on the front line of emergency care without riding in the ambulance.
• Work with a tight-knit, mission-driven team who has your back.
• Receive comprehensive training so you can handle any call with confidence.
• Know that every shift, every call, every decision matters.

We’re Looking For

• Clear, confident communicators who can stay calm under pressure.
• Quick thinkers with strong attention to detail.
• Team players who take pride in being the backbone of the EMS system.

If you are ambitious, motivated, positive, and energetic, we want you to join our Communication Center. At Medstar, we take pride in our core values:

• Quality of Service
• Compassion
• Teamwork
• Integrity

Qualifications

• Previous call center or dispatch experience preferred.

• High School diploma required.
• Must possess strong communication skills, both verbally and written.
• Must have the ability to work and multi-task in a stressful environment.
• Able to work as a team as well as independently.

Testing is required to measure the following skills

• Must possess strong typing skills.
• Must exhibit strong problem solving and critical thinking skills.

Medstar Ambulance Michigan is an EEO employer - M/F/Vets/Disabled