EMS Call Taker: Start Your Lifesaving Dispatch Career

Westmed Ambulance Services; San Leandro (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Westmed Ambulance Service in San Leandro, CA is seeking a Call Taker for our Communications Center to connect patients with EMS teams and coordinate hospital communications. Training is provided, with opportunities to advance in a mission-driven EMS environment.

Prior EMS or call center experience is a plus; we value strong communication, calm under pressure, and attention to detail. Full-time, day shift with weekends and some holidays required.

Qualifications

• High school diploma or equivalent; additional training in emergency communications preferred.
• 35–45 words per minute (WPM)
• Experience in dispatch, EMS, or call center is a plus.
• Strong verbal communication and listening skills.
• Detail oriented with the ability to multitask and work in a high stress/fast-paced environment.
• Familiarity with medical terminology and emergency response procedures preferred
• Clear and confident communicator who stays calm under pressure
• Team player with a positive, service-minded attitude
• Willingness to work weekends, and some holidays

Responsibilities

• Answer incoming calls with professionalism and empathy
• Prioritize calls based on urgency
• Communicate clearly with hospitals, facilities, and dispatchers
• Collect essential details quickly and accurately
• Support dispatch operations by relaying updates and identifying potential delays
• Contribute to a team that keeps healthcare moving safely and efficiently
• Data Entry Excellence
• Using CAD system (training provided)
• Follow HIPAA and confidentiality guidelines when handling patient information.

Skills

Typing speed 35–45 WPM

Dispatch experience

Verbal communication

Attention to detail

Medical terminology

Calm under pressure

Team player

Weekend availability

Education

High school diploma or equivalent

Emergency communications training preferred

Job description

Westmed Ambulance Service in San Leandro, CA is seeking a Call Taker for our Communications Center to connect patients with EMS teams and coordinate hospital communications. Training is provided, with opportunities to advance in a mission-driven EMS environment.

Prior EMS or call center experience is a plus; we value strong communication, calm under pressure, and attention to detail. Full-time, day shift with weekends and some holidays required.