EMS Call Taker & Dispatcher — Start Your Career

Westmed Ambulance Services; San Leandro (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Westmed Ambulance Services is seeking a dedicated Call Taker to join our Communications Center in California. You are the first voice patients hear, collecting details, prioritizing calls, and coordinating with hospitals and dispatchers to ensure rapid, accurate responses.

No EMS experience required, training provided. A high school diploma, good typing speed, and strong communication skills are essential. Weekend and some holiday shifts are required, with competitive hourly pay and benefits.

Qualifications

• High school diploma or equivalent; emergency communications training preferred.
• Typing speed 35–45 words per minute.
• Experience in dispatch, EMS, or call center is a plus.
• Strong verbal communication and listening skills.
• Detail-oriented with multitasking in a high-stress environment.
• Familiarity with medical terminology and emergency procedures.
• Clear, confident communicator who stays calm under pressure.
• Team player with a service-minded attitude.
• Willingness to work weekends and some holidays.

Responsibilities

• Answer incoming calls with professionalism and empathy.
• Prioritize calls based on urgency.
• Communicate clearly with hospitals, facilities, and dispatchers.
• Collect essential details quickly and accurately.
• Support dispatch operations by relaying updates and identifying delays.
• Contribute to a team that keeps healthcare moving safely and efficiently.
• Data entry excellence.
• Using CAD system (training provided).
• Follow HIPAA and confidentiality guidelines when handling patient information.

Skills

Verbal communication

Listening skills

Typing 35-45 WPM

Multitasking

Calm under pressure

Team player

Service-minded attitude

Emergency terminology familiarity

Education

High school diploma or equivalent

Emergency communications training preferred

Job description

Westmed Ambulance Services is seeking a dedicated Call Taker to join our Communications Center in California. You are the first voice patients hear, collecting details, prioritizing calls, and coordinating with hospitals and dispatchers to ensure rapid, accurate responses.

No EMS experience required, training provided. A high school diploma, good typing speed, and strong communication skills are essential. Weekend and some holiday shifts are required, with competitive hourly pay and benefits.