Emergency Medical Dispatcher: Fast-Paced Call Taker

Atlantic Health; Florham Park (NJ); On-site; USD 27,552,000 - 41,328,000; Part time

Job summary

Atlantic Health System is seeking a per-diem Medical Dispatcher I (Call Taker) to support the Ambulance division within the Emergency Medical Services Department. The dispatcher handles intake, processing, and scheduling of transport requests to meet patient and customer needs using CAD systems and multiple phone lines.

The role requires prioritizing requests, dispatching vehicles, and making real-time decisions to accommodate emergencies while maintaining compliance with regulations and

Responsibilities

• Effectively prioritizes channels and assigns emergency and non-emergency transport requests to appropriate vehicles and personnel to ensure a smooth transition from request to scheduling and through pick up or emergent response
• Dispatches vehicles in a timely manner
• Makes accurate moment-to- moment decisions in regard to scheduling pickups and rearranging the current plan accordingly to accommodate exceptions and emergencies
• Performs ongoing demand analysis of engaged and available vehicles to ensure operational efficiency and customer satisfaction with transports
• Appropriately balances the needs of the customer and the company when making critical decisions regarding transport
• Ensures compliance with various state, federal and insurance regulations relating to ambulance transports when scheduling and managing transports
• Maintains timely and accurate tracking of all vehicles engaged in transports and makes appropriate assignments using this information about vehicle location and availability
• Consistently performs status checks on crews verifying engagement, availability, safety and progress in transport
• Expertly uses CAD Dispatch system to review trip requests, appropriately schedule transports to assure timely response and vehicle/resource utilization and service
• Keeps trip requests organized and prioritizes trips for appropriate sequence dispatch when emergencies develop
• Communicates to crew vital trip assignment and monitoring information via communication system. Consistently uses professional demeanor, voice tone and respect in all communications
• Prepares, completes and distributes in a timely fashion reports stating progress, issues, problems and statistics for review by other appropriate parties
• Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry when necessary
• Attends communication meetings and education sessions
• Competently performs call taker duties when work schedule or demand requires

Job description

Atlantic Health System is seeking a per-diem Medical Dispatcher I (Call Taker) to support the Ambulance division within the Emergency Medical Services Department. The dispatcher handles intake, processing, and scheduling of transport requests to meet patient and customer needs using CAD systems and multiple phone lines.

The role requires prioritizing requests, dispatching vehicles, and making real-time decisions to accommodate emergencies while maintaining compliance with regulations and