Emergency Call Taker & Dispatcher (24/7 Shifts)

National Public Safety Careers; Grafton (VT); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Grafton, VT. Employees provide initial emergency responses, verify locations, gather caller data, and document details for dispatch teams.

Responsibilities include handling calls 24/7 shifts as needed, maintaining confidentiality, and completing required training and background checks. A high school diploma or GED and strong listening, typing, and communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience helpful.
• Ability to follow structured procedures during assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide support to distressed callers with calm, accurate guidance.
• Use language-access and accessibility resources as needed.
• Complete required training and certifications in a timely manner.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or GED

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Grafton, VT. Employees provide initial emergency responses, verify locations, gather caller data, and document details for dispatch teams.

Responsibilities include handling calls 24/7 shifts as needed, maintaining confidentiality, and completing required training and background checks. A high school diploma or GED and strong listening, typing, and communication skills are essential.