911 Call Taker — Fast-Paced Public Safety Communicator

National Public Safety Careers; Weathersfield (VT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Ascutney, VT. Call takers answer emergency lines, confirm locations, and document information for dispatch. Positions may require rotating shifts and training in call-taking procedures.

Applicants typically need a high school diploma or equivalent. Experience in customer service or dispatch can help, and successful candidates will demonstrate strong listening, accurate typing, and clear verbal communication while

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or dispatch may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Ascutney, VT. Call takers answer emergency lines, confirm locations, and document information for dispatch. Positions may require rotating shifts and training in call-taking procedures.

Applicants typically need a high school diploma or equivalent. Experience in customer service or dispatch can help, and successful candidates will demonstrate strong listening, accurate typing, and clear verbal communication while