911 Call Taker & Dispatcher — Urgent Response

National Public Safety Careers; Mount Auburn (IA); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks dedicated 911 call takers for Mount Auburn, Iowa. This role supports the local emergency communications agency by handling urgent calls and coordinating with dispatch teams. You will answer incoming calls, confirm locations, and enter details into call-processing software.

Shifts may include nights, weekends, holidays, and overtime as needed. A high school diploma or equivalent is required.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing accuracy, clear verbal communication.
• Experience in customer service or call handling is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use questions to identify nature and urgency of situations.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only after training.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers seeks dedicated 911 call takers for Mount Auburn, Iowa. This role supports the local emergency communications agency by handling urgent calls and coordinating with dispatch teams. You will answer incoming calls, confirm locations, and enter details into call-processing software.

Shifts may include nights, weekends, holidays, and overtime as needed. A high school diploma or equivalent is required.