Emergency Call Taker & Dispatcher (24/7)

Public Safety Dispatch Network; Dillsboro (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for the Dillsboro, IN area to handle emergency and nonemergency calls. You will verify locations, collect caller information, and document details in dispatch software while following established procedures.

Role requires strong listening, accurate typing, and clear verbal communication. Training will cover pre-arrival instructions, language-access resources, and shifts that may include nights, weekends, and overtime.

Qualifications

• Requires a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and use call-processing systems.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or GED

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for the Dillsboro, IN area to handle emergency and nonemergency calls. You will verify locations, collect caller information, and document details in dispatch software while following established procedures.

Role requires strong listening, accurate typing, and clear verbal communication. Training will cover pre-arrival instructions, language-access resources, and shifts that may include nights, weekends, and overtime.