Emergency Call Taker: Calm, Precise Dispatcher

Public Safety Dispatch Network; Dolton (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

The Public Safety Dispatch Network in Dolton, IL seeks 911 Call Takers to be first responders, taking emergency and nonemergency calls with focused questioning and accurate data entry.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided as needed.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening skills and data-entry accuracy are important.
• Clear verbal communication with callers is essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

The Public Safety Dispatch Network in Dolton, IL seeks 911 Call Takers to be first responders, taking emergency and nonemergency calls with focused questioning and accurate data entry.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided as needed.