Emergency Call Taker & Dispatcher

National Public Safety Careers; Platinum (AK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a qualified candidate for a critical call-taker role stationed in Platinum, AK. The position involves handling incoming emergency calls, verifying locations, and providing essential pre-arrival guidance while coordinating with dispatch teams.

Applicants should have a high school diploma or equivalent and demonstrate strong listening, typing, and clear verbal communication.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking a qualified candidate for a critical call-taker role stationed in Platinum, AK. The position involves handling incoming emergency calls, verifying locations, and providing essential pre-arrival guidance while coordinating with dispatch teams.

Applicants should have a high school diploma or equivalent and demonstrate strong listening, typing, and clear verbal communication.