911 Call Taker: Start Your Career in Emergency Communications

National Public Safety Careers; Chocorua (NH); Vor Ort; USD 35.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid leave

Training and certifications

Zusammenfassung

National Public Safety Careers is seeking dedicated 911 Call Takers for opportunities in Chocorua, NH. The role involves handling emergency calls, confirming locations, and documenting information for dispatch.

Training and certification are required to provide pre-arrival instructions and use approved protocols. Successful candidates typically have strong listening skills, accurate typing, and clear verbal communication, with assessments set by the hiring agency.

Qualifikationen

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

Listening

Typing

Verbal Communication

Structured Procedures

Customer Service

Ausbildung

High School Diploma

Jobbeschreibung

National Public Safety Careers is seeking dedicated 911 Call Takers for opportunities in Chocorua, NH. The role involves handling emergency calls, confirming locations, and documenting information for dispatch.

Training and certification are required to provide pre-arrival instructions and use approved protocols. Successful candidates typically have strong listening skills, accurate typing, and clear verbal communication, with assessments set by the hiring agency.