Emergency Call Taker & Dispatcher (Public Safety)

Public Safety Dispatch Network; Rainsville (NM); On-site; USD 40,000 - 56,000; Full time

Job summary

Public Safety Dispatch Network is seeking a qualified candidate to operate as a 911 call taker in a high-demand public safety environment. The role requires accurate data entry, patient listening skills, and calm communication to gather critical information and initiate appropriate dispatch actions.

Responsibilities include verifying locations, documenting caller information, and using dispatch software to relay details to responders.

Qualifications

• Requires high school diploma or equivalent; customer service or call-center/dispatch exposure beneficial.
• Strong listening, typing accuracy, and clear verbal communication are essential.
• Assessments and background checks will be determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking a qualified candidate to operate as a 911 call taker in a high-demand public safety environment. The role requires accurate data entry, patient listening skills, and calm communication to gather critical information and initiate appropriate dispatch actions.

Responsibilities include verifying locations, documenting caller information, and using dispatch software to relay details to responders.