Emergency Call Taker: Critical Public Safety Support

Public Safety Dispatch Network; Rawlings (VA); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Rawlings, VA is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, document details, and relay information to dispatch teams.

Applicants should have a high school diploma and strong listening, typing, and verbal communication skills. Training, certifications, and background checks are part of the process.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and the ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma

Job description

Public Safety Dispatch Network in Rawlings, VA is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, document details, and relay information to dispatch teams.

Applicants should have a high school diploma and strong listening, typing, and verbal communication skills. Training, certifications, and background checks are part of the process.