Emergency Call Taker - 24/7 Shifts, Critical Response

Public Safety Dispatch Network; Brandy Station (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Brandy Station, VA invites applicants for 911 Call Taker opportunities. You will listen to callers, gather critical details, and determine the appropriate public safety response based on scripted questions and procedures.

Responsibilities cover confirming incident locations, recording information in dispatch systems, and relaying data to the correct teams. The role may involve rotating shifts and overtime to maintain 24/7 coverage, with training provided.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.
• Assist distressed callers with essential questions and instructions.

Skills

Listening comprehension

Verbal communication

Typing accuracy

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Brandy Station, VA invites applicants for 911 Call Taker opportunities. You will listen to callers, gather critical details, and determine the appropriate public safety response based on scripted questions and procedures.

Responsibilities cover confirming incident locations, recording information in dispatch systems, and relaying data to the correct teams. The role may involve rotating shifts and overtime to maintain 24/7 coverage, with training provided.