Emergency Call Taker - 24/7 Public Safety Support

National Public Safety Careers; Sassamansville (PA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continued training

Job summary

National Public Safety Careers in Sassamansville, PA is seeking 911 Call Taker opportunities. You will handle emergency and nonemergency calls, confirm locations, and enter data into dispatch software. Training and certification are provided, with eligibility checks and background screenings as part of the process.

Shifts may include nights, weekends, holidays, and overtime. A high school diploma and strong listening, typing, and communication skills are required to succeed.

Qualifications

• High school diploma or equivalent.
• Customer service or dispatcher experience is helpful but not always required.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Identify nature and urgency of situations using approved questions.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High School Diploma

Tools

Call-processing software

Job description

National Public Safety Careers in Sassamansville, PA is seeking 911 Call Taker opportunities. You will handle emergency and nonemergency calls, confirm locations, and enter data into dispatch software. Training and certification are provided, with eligibility checks and background screenings as part of the process.

Shifts may include nights, weekends, holidays, and overtime. A high school diploma and strong listening, typing, and communication skills are required to succeed.