Emergency Call Taker - First-Responder Dispatch, Richlands

Public Safety Dispatch Network; Richlands (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

Public Safety Dispatch Network in Richlands, VA seeks 911 Call Takers to serve the community. You will answer emergency and nonemergency calls, verify locations, and document information for responders.

Candidates typically need a high school diploma, strong listening skills, accurate typing, and clear communication. Training and certifications are provided; shifts may include nights and weekends, with comprehensive background checks.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Richlands, VA seeks 911 Call Takers to serve the community. You will answer emergency and nonemergency calls, verify locations, and document information for responders.

Candidates typically need a high school diploma, strong listening skills, accurate typing, and clear communication. Training and certifications are provided; shifts may include nights and weekends, with comprehensive background checks.