911 Emergency Call Taker — Vital Crisis Response

National Public Safety Careers; West Palm Beach (FL); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Balm, FL. Duties include answering emergency calls, confirming locations, and documenting information for dispatch coordination.

Prospective candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certification will determine the ability to provide pre-arrival instructions and use approved procedures.

Qualifikationen

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Ability to follow structured procedures is essential.
• Some vacancies may require dispatcher experience, but not always.

Aufgaben

• Answer incoming emergency calls and related lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Guide distressed callers with essential questions and instructions within training.
• Utilize language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only after training.

Kenntnisse

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Ausbildung

High school diploma or equivalent

Jobbeschreibung

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Balm, FL. Duties include answering emergency calls, confirming locations, and documenting information for dispatch coordination.

Prospective candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certification will determine the ability to provide pre-arrival instructions and use approved procedures.