911 Call Taker: Emergency Communications Specialist

National Public Safety Careers; Inglis (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks a 911 Call Taker in Inglis, FL to handle emergency and nonemergency calls. You will verify locations and caller information, use scripted questions to assess urgency, and enter data into dispatch software.

Training, certification, and adherence to privacy are essential. Ideal candidates have a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience may help.
• Strong listening, accurate typing, clear verbal communication; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Customer service

Procedural follow-through

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a 911 Call Taker in Inglis, FL to handle emergency and nonemergency calls. You will verify locations and caller information, use scripted questions to assess urgency, and enter data into dispatch software.

Training, certification, and adherence to privacy are essential. Ideal candidates have a high school diploma or equivalent and strong listening, typing, and communication skills.