Emergency 911 Call Taker - Public Safety Communicator

Public Safety Dispatch Network; Dixon (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Dixon, CA seeks 911 Call Takers to be the first contact for emergencies. You will ask focused questions, confirm location, and document information for responders.

Candidates should have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are required, with rotating shifts and potential overtime.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Active Listening

Typing Speed

Verbal Communication

Education

High School Diploma

Job description

Public Safety Dispatch Network in Dixon, CA seeks 911 Call Takers to be the first contact for emergencies. You will ask focused questions, confirm location, and document information for responders.

Candidates should have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are required, with rotating shifts and potential overtime.