911 Call Taker — Fast-Paced Emergency Communicator

Public Safety Dispatch Network; Slab City (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Dunlap, CA is seeking 911 Call Taker opportunities to be the first line of communication for emergencies. The role involves handling calls, confirming locations, and documenting information for dispatch coordination.

Candidates typically have a high school diploma; prior customer service or public safety exposure helps, but vacancies may open to applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Dunlap, CA is seeking 911 Call Taker opportunities to be the first line of communication for emergencies. The role involves handling calls, confirming locations, and documenting information for dispatch coordination.

Candidates typically have a high school diploma; prior customer service or public safety exposure helps, but vacancies may open to applicants without dispatch experience.