Emergency Call Taker: Calm, Clear Help 24/7

Regional 911 Intake Solutions; Herman (MN); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Descripción de la vacante

Regional 911 Intake Solutions is seeking dedicated 911 Call Taker opportunities in Herman, MN. Call Takers are often the first contact for emergencies, asking focused questions, confirming locations, and documenting details for responders.

This role may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma is typical; strong listening and typing skills, plus the ability to follow structured procedures, are essential.

Formación

• High school diploma or recognized equivalent commonly required.
• Customer service, telephone support or public safety experience may help.
• Strong listening, accurate typing, clear verbal communication, and following procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions within training scope.
• Use language-access and accessibility resources when needed.

Conocimientos

Customer service

Typing

Active listening

Educación

High school diploma or equivalent

Descripción del empleo

Regional 911 Intake Solutions is seeking dedicated 911 Call Taker opportunities in Herman, MN. Call Takers are often the first contact for emergencies, asking focused questions, confirming locations, and documenting details for responders.

This role may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma is typical; strong listening and typing skills, plus the ability to follow structured procedures, are essential.