Emergency Call Taker - Be the First to Help in Crisis

National Public Safety Careers; Hermosa (SD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Hermosa, SD to answer emergency calls, verify location, and document details for responders. The role may involve rotating shifts, nights, weekends, holidays, and overtime.

Successful candidates typically have a high school diploma and strong listening and data-entry skills. Training, certifications, and background checks are part of the process.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and data-entry ability.
• Clear verbal communication and following structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers in Hermosa, SD to answer emergency calls, verify location, and document details for responders. The role may involve rotating shifts, nights, weekends, holidays, and overtime.

Successful candidates typically have a high school diploma and strong listening and data-entry skills. Training, certifications, and background checks are part of the process.