Be the First to Help: 911 Call Taker

National Public Safety Careers; Henry (SD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training & certification support

Job summary

National Public Safety Careers seeks a 911 Call Taker in Henry, SD to handle incoming emergency calls and gather essential information. The role emphasizes asking focused questions, confirming locations, and documenting details for dispatch teams.

Training and certification support are included, with shifts that may include nights and weekends. Ideal candidates have a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening, typing, and verbal communication skills.
• Experience in customer service or public safety helpful.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker in Henry, SD to handle incoming emergency calls and gather essential information. The role emphasizes asking focused questions, confirming locations, and documenting details for dispatch teams.

Training and certification support are included, with shifts that may include nights and weekends. Ideal candidates have a high school diploma or equivalent and strong listening, typing, and communication skills.