911 Call Taker: Immediate Impact in Public Safety

Regional 911 Intake Solutions; Idaho; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Lemhi, Idaho is seeking dedicated 911 Call Takers to join our public safety team. You will listen to callers, ask focused questions, confirm locations, and document information for dispatch.

Candidates typically have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications are provided; benefits may include health insurance and retirement contributions.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience is helpful but not always required.
• Candidates must be able to pass assessments and background checks as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Strong listening

Accurate typing

Clear verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Lemhi, Idaho is seeking dedicated 911 Call Takers to join our public safety team. You will listen to callers, ask focused questions, confirm locations, and document information for dispatch.

Candidates typically have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications are provided; benefits may include health insurance and retirement contributions.