Emergency Call Taker: Be the First to Help

Regional 911 Intake Solutions; Riddlesburg (PA); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Riddlesburg, PA to handle emergency and nonemergency calls, verify locations, gather caller information, and relay details to dispatch teams. Training will cover call-taking procedures and safety protocols.

Successful candidates should have strong listening skills, accurate typing, and clear verbal communication, with assessments administered by the hiring agency. Background checks and certifications may be required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Assessments and minimum scores are determined by the hiring agency; dispatch experience may not be required for all vacancies.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Riddlesburg, PA to handle emergency and nonemergency calls, verify locations, gather caller information, and relay details to dispatch teams. Training will cover call-taking procedures and safety protocols.

Successful candidates should have strong listening skills, accurate typing, and clear verbal communication, with assessments administered by the hiring agency. Background checks and certifications may be required.