Emergency Call Taker — 24/7 Training & Impact in Paradise MT

Public Safety Dispatch Network; Paradise (MT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Paradise, MT is seeking 911 Call Taker professionals to be the first point of contact in emergencies. You will answer calls, verify locations, collect caller information, and input data into call-processing software.

The role may require rotating shifts with nights, weekends, and overtime. A high school diploma is common, and prior customer service or public safety experience can help applicants.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Paradise, MT is seeking 911 Call Taker professionals to be the first point of contact in emergencies. You will answer calls, verify locations, collect caller information, and input data into call-processing software.

The role may require rotating shifts with nights, weekends, and overtime. A high school diploma is common, and prior customer service or public safety experience can help applicants.