Emergency Call Taker — Be First to Help in Crises

Public Safety Dispatch Network; Oxon Hill (MD); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Public Safety Dispatch Network is seeking 911 Call Takers in Oxon Hill, MD. This role involves handling emergency and nonemergency calls, confirming incident locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma and strong listening, typing, and communication skills. Training, certifications, and 24/7 call-taking environments may apply; shifts and overtime are possible.

Qualificações

• High school diploma or recognized equivalent.
• Customer service/public safety experience helpful, some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conhecimentos

Active listening

Typing

Verbal communication

Structured procedures

Formação académica

High school diploma or equivalent

Ferramentas

Dispatch software

Descrição da oferta de emprego

Public Safety Dispatch Network is seeking 911 Call Takers in Oxon Hill, MD. This role involves handling emergency and nonemergency calls, confirming incident locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma and strong listening, typing, and communication skills. Training, certifications, and 24/7 call-taking environments may apply; shifts and overtime are possible.