Emergency Call Taker (Avondale) — Start Your 911 Impact

National Public Safety Careers; Avondale (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

National Public Safety Careers seeks a 911 Call Taker in Avondale, AZ. The role involves handling emergency and non-emergency lines, confirming locations, and documenting details for dispatch coordination.

Training and certification are required to provide pre-arrival instructions and maintain caller privacy. Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required; some postings may accept without dispatch experience.
• Strong listening, accurate typing, clear verbal communication; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Procedural adherence

Education

High school diploma or GED

Job description

National Public Safety Careers seeks a 911 Call Taker in Avondale, AZ. The role involves handling emergency and non-emergency lines, confirming locations, and documenting details for dispatch coordination.

Training and certification are required to provide pre-arrival instructions and maintain caller privacy. Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.