911 Call Taker: Start a Critical Public Safety Career

Public Safety Dispatch Network; Olmstedville (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Olmstedville, NY seeks 911 Call Takers to answer emergency calls, verify locations, and document information for dispatch coordination. The role may involve rotating shifts, nights, weekends, and overtime as needed.

Applicants typically need a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are required for pre-arrival instructions and operations.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Problem solving

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Olmstedville, NY seeks 911 Call Takers to answer emergency calls, verify locations, and document information for dispatch coordination. The role may involve rotating shifts, nights, weekends, and overtime as needed.

Applicants typically need a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are required for pre-arrival instructions and operations.