Critical 911 Call Taker: Help Save Lives in Naples

Regional 911 Intake Solutions; Naples (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions in Naples, FL is seeking qualified 911 Call Takers to handle incoming emergency and nonemergency calls, verify locations, and document critical details for dispatch teams.

Ideal candidates have strong listening, accurate typing, and clear verbal communication. Roles involve rotating shifts, training, and meeting certification requirements with a focus on caller privacy and rapid response.

Qualifications

• High school diploma or equivalent is required or preferred.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Customer service

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Naples, FL is seeking qualified 911 Call Takers to handle incoming emergency and nonemergency calls, verify locations, and document critical details for dispatch teams.

Ideal candidates have strong listening, accurate typing, and clear verbal communication. Roles involve rotating shifts, training, and meeting certification requirements with a focus on caller privacy and rapid response.