Emergency Call Taker 24/7 Shifts in Neah Bay

National Public Safety Careers; Neah Bay (WA); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers seeks a 911 Call Taker for Neah Bay, WA. The role involves taking emergency and nonemergency calls, verifying locations and contact information, and entering data into dispatch systems. Training and certification govern pre-arrival instructions and procedures.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Shifts may include nights and weekends as needed.

Formación

• High school diploma or equivalent required or preferred.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete assessments as required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Customer service

Telephone support

Public safety

Listening skills

Typing accuracy

Educación

High school diploma or equivalent

Descripción del empleo

National Public Safety Careers seeks a 911 Call Taker for Neah Bay, WA. The role involves taking emergency and nonemergency calls, verifying locations and contact information, and entering data into dispatch systems. Training and certification govern pre-arrival instructions and procedures.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Shifts may include nights and weekends as needed.