Emergency Call Taker – 24/7 Critical Response in Coupeville

National Public Safety Careers; Coupeville (WA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Training opportunities

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Coupeville, WA. This role involves taking emergency and nonemergency calls, confirming locations, and ensuring accurate data entry for dispatch operations.

Ideal candidates will have strong listening skills, fast, accurate typing, and clear verbal communication. Training and certification are required, with a commitment to call-taking duties in a 24-hour work environment.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and pass required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Coupeville, WA. This role involves taking emergency and nonemergency calls, confirming locations, and ensuring accurate data entry for dispatch operations.

Ideal candidates will have strong listening skills, fast, accurate typing, and clear verbal communication. Training and certification are required, with a commitment to call-taking duties in a 24-hour work environment.