911 Call Taker - Start a Rewarding Public Safety Career

National Public Safety Careers; Swanzey (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for opportunities in Swanzey, NH. Call Takers are often the first contact in emergencies, asking focused questions, confirming locations, and documenting information for responders.

Responsibilities include handling calls, verifying incident details, and entering data into dispatch software. A high school diploma or equivalent is commonly required; prior customer service or public safety experience is helpful but not mandatory.

Qualifications

• High school diploma or equivalent is required or preferred.
• Previous customer service, telephone support, or public safety experience is helpful but not always necessary.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Clear verbal communication

Resilience under pressure

Education

High school diploma or equivalent

Tools

Call processing software

Job description

National Public Safety Careers seeks 911 Call Takers for opportunities in Swanzey, NH. Call Takers are often the first contact in emergencies, asking focused questions, confirming locations, and documenting information for responders.

Responsibilities include handling calls, verifying incident details, and entering data into dispatch software. A high school diploma or equivalent is commonly required; prior customer service or public safety experience is helpful but not mandatory.