Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Vale (OR); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Continuing training

Job summary

National Public Safety Careers seeks an 911 Call Taker for Vale, Oregon. Responsibilities include answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

The role requires strong listening, accurate typing, and clear verbal communication, with training leading to required certifications. Candidates should have a high school diploma or GED, customer service experience, and the ability to follow structured procedures.

Qualifications

• High school diploma or GED required.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software and forward incident information promptly.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma or GED

Job description

National Public Safety Careers seeks an 911 Call Taker for Vale, Oregon. Responsibilities include answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

The role requires strong listening, accurate typing, and clear verbal communication, with training leading to required certifications. Candidates should have a high school diploma or GED, customer service experience, and the ability to follow structured procedures.