911 Call Taker — Vital Emergency Support

National Public Safety Careers; Fort Rock (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

National Public Safety Careers in Fort Rock, Oregon, seeks 911 Call Takers to answer emergency lines, verify locations, and document details for responders. Training and certification are provided, and some vacancies may combine call taking with radio dispatch.

Work may involve rotating shifts, nights, weekends, and overtime. Successful applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required; dispatch experience preferred.
• Strong listening, typing, and clear verbal communication skills.
• Ability to follow structured procedures and complete assessments.
• Background checks and certifications may be required.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Ability to follow procedures

Customer service experience

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Fort Rock, Oregon, seeks 911 Call Takers to answer emergency lines, verify locations, and document details for responders. Training and certification are provided, and some vacancies may combine call taking with radio dispatch.

Work may involve rotating shifts, nights, weekends, and overtime. Successful applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.