Emergency 911 Call Taker — Critical Dispatch Role

National Public Safety Careers; Logsden (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting 911 Call Takers for Logsden, Oregon. You will handle emergency and nonemergency calls, confirm locations, and document details for dispatch teams. Training and certification support are provided as part of the role.

Successful candidates typically have a high school diploma, solid listening skills, accurate typing, and clear communication, with the ability to follow defined procedures and work in a fast-paced environment.

Qualifications

• High school diploma or recognized equivalent; prior customer service, telephone support, or public safety experience helpful but not always required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused questions and instructions within training.

Job description

National Public Safety Careers is recruiting 911 Call Takers for Logsden, Oregon. You will handle emergency and nonemergency calls, confirm locations, and document details for dispatch teams. Training and certification support are provided as part of the role.

Successful candidates typically have a high school diploma, solid listening skills, accurate typing, and clear communication, with the ability to follow defined procedures and work in a fast-paced environment.