Emergency Communications Dispatcher (911 Call Taker)

National Public Safety Careers; Danville (VT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers in Danville, Vermont is seeking 911 Call Takers to support emergency communications. You will gather essential information, confirm locations, and document details for responders to coordinate a timely response.

Successful candidates typically have a high school diploma, customer service experience, and strong listening and typing skills. Training and required certifications are provided during employment.

Qualifications

• Requires a high school diploma or equivalent.
• Previous customer service, telephone support, or public safety experience may help.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions and guidance.
• Use language-access and accessibility resources as needed.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High School Diploma

Tools

Call-processing software

Job description

National Public Safety Careers in Danville, Vermont is seeking 911 Call Takers to support emergency communications. You will gather essential information, confirm locations, and document details for responders to coordinate a timely response.

Successful candidates typically have a high school diploma, customer service experience, and strong listening and typing skills. Training and required certifications are provided during employment.