Emergency Call Taker - 24/7 Public Safety Support

Public Safety Dispatch Network; Quenemo (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking qualified applicants for 911 Call Taker positions in Quenemo, KS. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting critical information for dispatch teams.

Successful candidates will undergo call-taking training, background checks, and certifications. Roles may involve rotating shifts, nights, weekends, and overtime as needed to ensure round-the-clock coverage.

Qualifications

• Strong listening comprehension is required.
• Accurate typing is required.
• Clear verbal communication is essential.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking qualified applicants for 911 Call Taker positions in Quenemo, KS. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting critical information for dispatch teams.

Successful candidates will undergo call-taking training, background checks, and certifications. Roles may involve rotating shifts, nights, weekends, and overtime as needed to ensure round-the-clock coverage.