Emergency Call Taker - 24/7 Public Safety Support

National Public Safety Careers; Los Cerritos (CO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in La Jara, CO. You will answer incoming emergency calls, confirm locations, and document details for dispatch teams in a fast-paced public-safety environment.

The role requires strong listening, accurate typing, and clear verbal communication, with training and certification provided. Work may include rotating shifts, nights, weekends, and overtime as needed.

Qualifications

• Strong listening comprehension and data-entry skills.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in La Jara, CO. You will answer incoming emergency calls, confirm locations, and document details for dispatch teams in a fast-paced public-safety environment.

The role requires strong listening, accurate typing, and clear verbal communication, with training and certification provided. Work may include rotating shifts, nights, weekends, and overtime as needed.