Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Grand Gorge (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Grand Gorge, NY. You will be among the first responders, asking focused questions, confirming the incident location, and documenting essential information for dispatch.

A high school diploma is commonly required, with customer service or public safety experience helpful. You will undergo call-taking training and certifications; some centers require rotating shifts, nights, weekends, holidays, and overtime; background

Qualifications

• Strong listening, accurate typing, and clear verbal communication are essential.
• Experience in customer service or public safety can be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Customer service experience

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Grand Gorge, NY. You will be among the first responders, asking focused questions, confirming the incident location, and documenting essential information for dispatch.

A high school diploma is commonly required, with customer service or public safety experience helpful. You will undergo call-taking training and certifications; some centers require rotating shifts, nights, weekends, holidays, and overtime; background