Emergency Call Taker - 24/7 Public Safety Support

Public Safety Dispatch Network; Chepachet (RI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Public Safety Dispatch Network in Chepachet, RI seeks 911 Call Takers to field emergency calls, verify locations, and document details for responders.

The role may involve rotating shifts and mandatory training; prior customer service or public safety experience helps, but some vacancies accept applicants without dispatch experience.

Benefits and onboarding processes vary by employer.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening and data-entry skills are essential.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Chepachet, RI seeks 911 Call Takers to field emergency calls, verify locations, and document details for responders.

The role may involve rotating shifts and mandatory training; prior customer service or public safety experience helps, but some vacancies accept applicants without dispatch experience.

Benefits and onboarding processes vary by employer.