Emergency Call Taker: Begin a Life-Saving Career

National Public Safety Careers; Rumford (RI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers in Rumford, RI to greet callers, assess emergencies, and document details for responders. The role requires strong listening, accurate typing, and calm, clear communication within structured procedures.

Most vacancies require a high school diploma; dispatch experience not always required. Work may involve rotating shifts and overtime to support 24/7 operations, with benefits such as health insurance and retirement contributions.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience preferred but not required.
• Strong listening, typing, and clear communication abilities.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency and non-emergency calls.
• Verify incident location and caller information.
• Use approved questions to assess urgency.
• Enter details into dispatch software.
• Relay information promptly to dispatch teams.
• Provide pre-arrival instructions only after training.
• Support caller privacy and confidentiality.

Skills

Active listening

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or GED

Job description

National Public Safety Careers seeks dedicated 911 Call Takers in Rumford, RI to greet callers, assess emergencies, and document details for responders. The role requires strong listening, accurate typing, and calm, clear communication within structured procedures.

Most vacancies require a high school diploma; dispatch experience not always required. Work may involve rotating shifts and overtime to support 24/7 operations, with benefits such as health insurance and retirement contributions.