911 Call Taker — Start a High-Impact Public Safety Career

National Public Safety Careers; Pawtucket (RI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for positions in Pawtucket, RI. Typical duties include handling emergency and nonemergency lines, confirming locations, and documenting details in dispatch software.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. Roles may involve shift work, background checks, and training requirements.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Takers for positions in Pawtucket, RI. Typical duties include handling emergency and nonemergency lines, confirming locations, and documenting details in dispatch software.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. Roles may involve shift work, background checks, and training requirements.