911 Call Taker — Emergency Communications Pro

National Public Safety Careers; East Greenwich (RI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for East Greenwich, RI. The role involves answering emergency and non-emergency calls, confirming locations, and entering data into dispatch software.

Training and certifications are required, with potential rotating shifts including nights and weekends. Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and typing skills; ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Takers for East Greenwich, RI. The role involves answering emergency and non-emergency calls, confirming locations, and entering data into dispatch software.

Training and certifications are required, with potential rotating shifts including nights and weekends. Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills.