911 Call Taker: Life-Saving Public Safety Role

Regional 911 Intake Solutions; Adel (OR); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement contributions

Continuing training

Job summary

Regional 911 Intake Solutions in Adel, Oregon seeks a dedicated call-taker/dispatcher to handle emergency and nonemergency lines, verify locations, and enter data into dispatch systems. You will play a key role in coordinating with responders and guiding callers through critical steps.

The role requires strong listening, typing, and communication skills, plus the ability to follow established procedures and training.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing abilities essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide calm support to distressed callers and give essential instructions.
• Apply language-access and accessibility resources when needed.
• Deliver authorized pre-arrival instructions within training requirements.

Skills

Listening skills

Typing speed

Verbal communication

Procedural discipline

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Adel, Oregon seeks a dedicated call-taker/dispatcher to handle emergency and nonemergency lines, verify locations, and enter data into dispatch systems. You will play a key role in coordinating with responders and guiding callers through critical steps.

The role requires strong listening, typing, and communication skills, plus the ability to follow established procedures and training.