Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Allison (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Ongoing training

Job summary

Public Safety Dispatch Network is recruiting for 911 Call Taker opportunities in Allison, IA. The role involves handling emergency calls, confirming locations, collecting caller information, and documenting details for dispatch coordination.

Applicants typically have a high school diploma or equivalent; prior public safety or customer service experience is beneficial, with training and certifications to follow. Expect varying shifts and a 24-hour operation environment.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is recruiting for 911 Call Taker opportunities in Allison, IA. The role involves handling emergency calls, confirming locations, collecting caller information, and documenting details for dispatch coordination.

Applicants typically have a high school diploma or equivalent; prior public safety or customer service experience is beneficial, with training and certifications to follow. Expect varying shifts and a 24-hour operation environment.