Emergency Call Taker – 24/7 Public Safety Operator

National Public Safety Careers; Helendale (CA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers is seeking 911 Call Taker opportunities in Helendale, CA. These roles involve listening to emergency calls, verifying location, and documenting information for responders. You may train for dispatch duties; background checks and training are required.

A high school diploma and strong typing, listening, and communication skills are essential. Benefits may include health insurance, retirement contributions, paid leave, and ongoing training; shifts may include nights

Qualifikationen

• High school diploma or equivalent is required.
• Customer service or dispatch experience is helpful, though not always required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Active listening

Typing speed

Verbal communication

Customer service

Ausbildung

High school diploma

Tools

Call-processing software

Jobbeschreibung

National Public Safety Careers is seeking 911 Call Taker opportunities in Helendale, CA. These roles involve listening to emergency calls, verifying location, and documenting information for responders. You may train for dispatch duties; background checks and training are required.

A high school diploma and strong typing, listening, and communication skills are essential. Benefits may include health insurance, retirement contributions, paid leave, and ongoing training; shifts may include nights