Emergency Call Taker — Make a Real Impact 24/7

National Public Safety Careers; Cool (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

National Public Safety Careers in Cool, CA seeks 911 Call Takers to handle emergency calls, verify locations, and document details for dispatch coordination. Training and certifications shape the role, with rotation and shift work common in 24/7 operations.

Applicants should have a high school diploma or equivalent; strong listening, typing, and clear communication skills are essential. Dispatcher experience is a plus but not always required.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience is helpful but not always required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Cool, CA seeks 911 Call Takers to handle emergency calls, verify locations, and document details for dispatch coordination. Training and certifications shape the role, with rotation and shift work common in 24/7 operations.

Applicants should have a high school diploma or equivalent; strong listening, typing, and clear communication skills are essential. Dispatcher experience is a plus but not always required.