Emergency 911 Call Taker (24/7 Shifts)

Public Safety Dispatch Network; Cadyville (NY); Presencial; USD 42.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network is seeking 911 Call Takers in Cadyville, NY. You will handle emergency and non-emergency lines, verify locations, and document information for dispatch coordination.

Role requires strong listening, accurate typing, and clear verbal communication; training and certifications are provided. 24-hour operation with rotating shifts, and opportunities for professional development and ongoing instruction.

Formación

• Requires high school diploma or equivalent.
• Strong listening and typing skills are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller background information.
• Use approved questions to identify urgency and needs.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch.
• Assist distressed callers with essential instructions within training scope.
• Use language-access and accessibility resources as needed.
• Complete required assessments and certifications as directed.

Conocimientos

Listening comprehension

Typing

Verbal communication

Educación

High school diploma or equivalent

Herramientas

Call-processing software

Descripción del empleo

Public Safety Dispatch Network is seeking 911 Call Takers in Cadyville, NY. You will handle emergency and non-emergency lines, verify locations, and document information for dispatch coordination.

Role requires strong listening, accurate typing, and clear verbal communication; training and certifications are provided. 24-hour operation with rotating shifts, and opportunities for professional development and ongoing instruction.