Emergency Call Taker - 24/7 Public Safety Center

National Public Safety Careers; Walhalla (SC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Walhalla, South Carolina. You will handle emergency and non-emergency calls, verify locations, collect caller data, and input information into dispatch software.

Training and certifications are provided, with shifts possibly rotating to meet coverage needs. Applicants should have a high school diploma or equivalent; customer service or public safety experience is helpful.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Walhalla, South Carolina. You will handle emergency and non-emergency calls, verify locations, collect caller data, and input information into dispatch software.

Training and certifications are provided, with shifts possibly rotating to meet coverage needs. Applicants should have a high school diploma or equivalent; customer service or public safety experience is helpful.